Shipping policy
Delivery to Metropolitan France and Corsica
Delivery Methods
• Standard:
Colissimo in Metropolitan France: from dispatch, free delivery on orders of €50 or more (incl. VAT), within 2 to 3 days, Monday to Saturday, to your home or a pickup point.
This delivery timeframe is not guaranteed for Corsica.
Orders placed before 7:45 AM, outside commercial promotion periods, will be dispatched the same day.
Orders placed after 7:45 AM on Friday or over the weekend will be sent on Monday.
Home delivery is completed without signature.
If the parcel does not fit in your mailbox, the carrier will leave a delivery notice.
The package will then be held at the nearest post office or pickup point.
• Express:
Chronopost in Metropolitan France and Corsica: from dispatch, paid delivery to your home or a pickup point within 24 hours.
Orders placed before 12:00 PM will be dispatched the same day.
Express delivery may not be available during promotional operations.
Orders placed after 12:00 PM on Friday or over the weekend will be sent on Monday.
Chronopost Home Delivery: €9.90
Chronopost Pickup Point: €4.90
Corsica: a €20 shipping surcharge will apply.
International Delivery
Delivery Methods
• Chronopost for Europe: from dispatch, free home delivery required against signature, within 2 to 6 days.
• Colissimo for Andorra: home delivery or pickup point.
• Colissimo and Chronopost Express for Monaco: standard home delivery or pickup point; express delivery to pickup points only (€4.90 rate).
• DHL Express for the United States: a $20 shipping fee applies, delivery within 2 to 5 days, to your home against signature.
• DHL for Switzerland and the United Kingdom:
- Express service: a fee of CHF 13.90 or £9.90 applies, delivery within 1 to 3 days, to your home against signature.
- Economy service: a fee of CHF 5.90 or £4.90 applies, delivery within 2 to 5 days, to your home against signature.
Orders are delivered duty paid (DDP). There will be no additional fees, except for shipping costs.
| Country | Carrier | Delivery Times* | Rate |
|---|---|---|---|
| Germany | Chronopost | 2-3 days | Free |
| Andorra | Colissimo | 2-3 days | Free |
| Austria | Chronopost | 3-4 days | Free |
| Belgium | Chronopost | 2 days | Free |
| Bulgaria | Chronopost | 4-5 days | Free |
| Cyprus | DHL ESI | 2-5 days | €20 |
| Croatia | Chronopost | 4-5 days | Free |
| Denmark | Chronopost | 3 days | Free |
| United States | DHL | 2 to 5 days | $20 |
| Spain (excluding Balearic Islands, Canary Islands, Ceuta, and Melilla) | Chronopost | 2-3 days | Free |
| Estonia | Chronopost | 6 days | Free |
| Finland | Chronopost | 4-5 days | Free |
| Greece | Chronopost | 6-7 days | Free |
| Hungary | Chronopost | 3-4 days | Free |
| Ireland | Chronopost | 3 days | Free |
| Italy (excluding Vatican City, San Marino) | Chronopost | 2-3 days | Free |
| Latvia | Chronopost | 4-5 days | Free |
| Liechtenstein | DHL express | 1-3 days | €13.90 |
| Lithuania | Chronopost | 4 days | Free |
| Luxembourg | Chronopost | 2 days | Free |
| Malta | DHL ESI | 2-5 days | €20 |
| Monaco | Colissimo & Chronopost express pickup point | 2 to 3 days | Free – €4.90 for express |
| Netherlands | Chronopost | 2 days | Free |
| Poland | Chronopost | 3 days | Free |
| Portugal (excluding Madeira and Azores) | Chronopost | 2-3 days | Free |
| Czech Republic | Chronopost | 3 days | Free |
| Romania | Chronopost | 4 days | Free |
| United Kingdom | DHL express DHL economy |
1-3 days 2-5 days |
£9.90 £4.90 |
| Slovakia | Chronopost | 3 days | Free |
| Slovenia | Chronopost | 3-4 days | Free |
| Sweden | Chronopost | 4-6 days | Free |
| Switzerland | DHL express DHL economy |
1-3 days 2-5 days |
CHF 13.90 CHF 5.90 |
* Estimated delivery times provided by Chronopost and DHL.
PLEASE NOTE: No delivery to French Overseas Territories (DOM-TOM).
Any orders placed with these destinations will be canceled.
Schmoove cannot be held responsible for delivery delays resulting from cases of force majeure beyond our control (strikes, severe weather conditions, etc.).
Security
Orders are delivered Monday to Saturday between 9:00 AM and 1:00 PM.
If your parcel cannot be delivered to your mailbox, the driver will leave a delivery notice indicating the date and address of the post office or pickup point where you can collect your parcel upon presentation of an ID card.
From the date indicated on the notice, you have 15 days to collect your package. After this period, it will be automatically returned to the sender.
Where is my order shipped from?
We ship all orders from our warehouse located in La Gaubretière, France (Vendée).
Order Status
You can check the status of your order once logged into your store account under "Orders".
Parcel Tracking
Once logged into your store account, go to "Orders" and click on your order number. Click the link containing your tracking number to access the carrier's website directly. If you already know your tracking number, here are the links to access the carriers' websites directly:
socolissimo.fr
chronopost.fr
DHL
Choosing Delivery Date and Time
Unfortunately, you cannot select a specific delivery date or time.
I still haven't received my order
The estimated delivery timeframe has passed:
- First, check your order status:
once logged into your store account, go to "Orders" and click on your order number.
- Check that the shipping address is correct.
- If your parcel is marked as delivered by the carrier but you have not received it, please send us within 3 days following delivery: a copy of both sides of your ID card, a handwritten letter disputing receipt of the goods, and proof of address so we can open a dispute file with the carrier.
Depending on the investigation requirements, the carrier may ask you to file an official report with law enforcement.
Partially Received or Damaged Order
If you notice that the parcel has been opened and/or damaged, it is imperative to state precise reservations upon delivery in the presence of the courier.
Any anomaly must be reported to us within 2 days following delivery.
To open a dispute with the carrier, we will require photos clearly showing the damage to both the parcel and the merchandise.
In-Store Pickup
We do not offer order pickup in our retail stores.